Re-Opening Update 01/05/2020
A MESSAGE TO OUR VALUED CUSTOMERS
We hope that you, your families, and your colleagues are all keeping safe.
Our original decision to close on March 23rd was made in order to protect our staff and their families, as well as all our customers and suppliers. A combination of the spread of the virus in advance of a possible lockdown saw us make the most difficult decision in our history.
The Government has made clear that the automotive industry and its supply chain should continue to operate subject to Public Health guidelines.
However, we said that we would only consider reopening when we saw the tragic Covid-19 infection and mortality rates going in the right direction.
Current data suggests that this is happening, and, although always subject to change as we monitor events, we believe that we can start putting our re-opening plans in place. We have had a dedicated team working incredibly hard over the past month to ensure that we are ready to reopen our doors safely when the time is right to do so.
We have all learned a lot about Covid-19 in recent weeks, and I believe that all of us have a far greater awareness of our personal responsibilities as a result. However, with the search for a vaccine solution ongoing, Coronavirus is likely to remain with us for several months, meaning that we need to learn how to live with it and find safe ways to operate before the risk has been completely eliminated.
Getting back to work can be beneficial for people's mental wellbeing. It can also help the financial wellbeing of our employees, customers, and suppliers, as well as our company and the wider economy.
However, the biggest challenge facing us when planning a safe reopening is to decide who can re-open, when and how do we do so safely, and in what order? These decisions must be right from a safety perspective first and foremost, but they must also make commercial sense.
In order to ensure the safest possible environment addressing social distancing, hygiene and health & safety guidelines, we have decided on a phased reopening of a group of branches to allow us to monitor and review our operational procedures before rolling them out across the branch network.
We will start a limited, phased reopening on 1st May. There will be restrictions in place to help us provide a safe environment for our employees, customers, and suppliers. We are going to start by offering a remote service and at the moment she shop and showroom will remain closed to the general public. Contact can be made via our phone lines 01942 491491, our Whats App phone 07435 954130 or email firstname.lastname@example.org
Please note that these remain provisional plans only and may be subject to amendment or delay if we feel that it is necessary.
Should our partial, phased reopening prove successful, we hope that we can increase the number of staff covering more departments within the business.
However, all our decisions will be based on government / medical advice as well as feedback from operations within the dealer network.
The decision to close was not easy, and it is just as hard to decide when to reopen. We are delighted to be able to do so, if only partially, and hope that each day takes us closer to the end of the Covid-19 crisis.
However, each step can only be a small step for now, so please bear with us during this period of restricted trading, as we do so with the safety and protection of our colleagues, our customers and our suppliers remaining paramount in all we do. We expect everyone to respect the measures that have been put in place to help us all stay safe.
We realise how important it is to keep you informed about our decisions in such challenging times and promise to keep you informed about the next stages of our phased reopening.
We will attempt to make available most of our services online commencing the first week of May
Thank you for your understanding and support for our company and our people.
All the team at Wigan Yamaha